Support

Use the reset link on the sign-in page first. If nothing arrives, check your spam folder, then write to us from any address and tell us the one you signed up with. We will never ask you for your password, and neither will anybody who genuinely works here.

Open the request and check it was submitted rather than left as a draft. If it has been sitting with no reply, write to us with the reference and we will follow it up.

Tell us. Photographs that do not match the home, or terms that change when you arrive, are the fastest way to get an advert taken down. Reports are taken seriously and you do not have to give a reason beyond what you saw.

You are not required to. Anything agreed through Lisvero leaves a record that both sides can rely on later, and anything agreed elsewhere does not. If you are being pressured, tell us and we will look into the account.

Write to us and say what you were doing and what happened instead. A screenshot helps. Most of these turn out to be quick to fix once we can see it.

Write to us and say so. Where we are required to keep a particular record, we will tell you which and why rather than leaving you to guess. See the privacy notice.