Privacy
Last updated August 2026.
Renting involves personal information on both sides. This notice explains what Lisvero collects, why, and what you can ask us to do with it.
What we collect
- Account details. Your name and the contact details you sign up with.
- Verification information. What we need to confirm that a landlord is who they say they are.
- Tenancy records. The agreement between a tenant and a landlord, and the history of that tenancy while it runs.
- Things you write. Enquiries, messages, reviews and references.
- Technical information. The ordinary records any website keeps in order to work and to stay secure.
Why we collect it
To provide the service you asked for, to meet obligations the law places on us, and to keep the platform safe for the people using it. We do not collect information because it might be useful one day.
Who can see it
Only the people who need to. A landlord sees their own tenancies. Somebody helping a landlord run a property sees only what they have been given access to. Our own staff see what is necessary to answer a support request or look into a report.
We do not sell your information and we do not pass your contact details to anyone because they asked for them. Enquiries are answered through the platform, so a house hunter can ask a question without handing a stranger their phone number, and contact details are exchanged when the two of you decide to.
Other companies
Some parts of the service are provided by other companies acting on our instructions, such as delivering a message or processing a payment. They may only use what we give them to do that job.
How long we keep it
For as long as your account is open, and after that only where the law requires us to keep a record. When you ask us to delete something, we will tell you plainly if a particular record has to be kept and why.
Your rights
Under the Data Protection Act you can ask what we hold about you, ask for it to be corrected, ask for it to be deleted, and object to a particular use of it. Write to us and we will deal with it.
Security
We take appropriate measures to protect the information in our care, and we review them. We do not publish the details of those measures, for the same reason a bank does not publish the layout of its locks.
If something goes wrong in a way that affects you, we will tell you.
Cookies
Only what is needed to keep you signed in and to keep the site secure. There is no advertising or cross-site tracking here, which is why you are not being asked to click through a banner about it.
Contact
Questions about any of this go to our contact page and a person will answer.